Delivery And Returns
Deliveries on orders over £250.00 + vat are free of charge. Any order under £250.00 + vat will incur a carriage charge of £9.95 + vat. Based on our standard delivery service. Overnight or Weekend Deliveries may be arranged but will incur additional charges please speak to our sales team for a quotation on Tel: 020 7613 3084.
Delivery quoted is to Zone A mainland UK only please see below map of areas
Delivery is usually made within 48 hours if you order before 2PM. Orders placed on a Friday will usually be delivered on the following Tuesday. Orders placed on a weekend or holiday will not be processed until the next working day.
Extended Delivery Items
Some items have extended delivery times. This applies to most heavy or bulky items and some items of crockery and glassware. Please note we cannot guarantee delivery within the lead times quoted on the website, contact our office on 020 7613 3084 if you need to confirm lead times.
Our specialist delivery team will contact you to confirm a delivery date.
Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs.
Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customer’s responsibility
Delivery does not include unpacking or positioning or assembling items.
Returns, Refunds, Cancellations & Complaints
How to return goods
Euro Catering UK Ltd operates a 7 day cancellation / money back guarantee for its products. If you are not completely satisfied with your purchase you can return it to us within 7 days of purchase unused and in it's original packaging for a refund or replacement, whichever you prefer. Please note carriage charges will not be refunded on returns where the item purchased matches the description of the product and has been delivered within the quoted time.
Special order items, bespoke or personalised items cannot be returned.
A restocking charge may apply to special order items or Heavy Equipment.
Please ensure you follow our returns procedure – in the first instance call our returns line on the local rate number 020 7613 3084 to obtain your return authorisation number and details on how and where to return your product.
You are entitled to claim a full refund if the goods that have been ordered are not delivered within 30 days of purchase.
Complaints should be made in writing to: firstname.lastname@example.org or Euro Catering UK Ltd, 290-294, Hackney Road, London E2 7SJ.
All commercial products bought from Euro Catering UK Ltd have a minimum one year manufacturer’s warranty.
In the unlikely event that a product fails during its warranty period please call 020 7613 3084 and we will arrange a manufacturers repair in line with their terms and conditions.