Delivery & Returns
Deliveries on orders over £250.00 + vat are free of charge. Any order under £250.00+ vat will incur a carriage charge of £9.95 + vat. Based on our standarddelivery service. Overnight or Weekend Deliveries may be arranged but willincur additional charges please speak to our sales team for a quotation on Tel:020 7613 3084.
Delivery quoted is to Zone A mainland UK only please see below map of areas
Description : http://www.ritchiecateringequipment.co.uk/images/shipping_zones_f2.jpg
Delivery is usually made within 48 hours if you order before 2PM. Orders placedon a Friday will usually be delivered on the following Tuesday. Orders placedon a weekend or holiday will not be processed until the next working day.
Extended Delivery Items
Some items have extended delivery times. This applies to most heavy or bulkyitems and some items of crockery and glassware. Please note we cannot guaranteedelivery within the lead times quoted on the website, contact our office on 0207613 3084 if you need to confirm lead times.
Our specialist delivery team will contact you to confirm a delivery date.
Delivery of machines, refrigeration and all flat-pack items will be made to theground floor entrance to the building. It does not include negotiating lifts orstairs.
Customers are responsible for ensuring that products ordered will fit throughdoorways and into their premises. We cannot accept responsibility if it willnot fit. Any carriage charges caused by an aborted delivery are the customer’sresponsibility
Delivery does not include unpacking or positioning or assembling items.
Returns, Refunds, Cancellations & Complaints
How to return goods
Euro Catering UK Ltd operates a 7 day cancellation / money back guarantee forits products. If you are not completely satisfied with your purchase you canreturn it to us within 7 days of purchase unused and in it's original packagingfor a refund or replacement, whichever you prefer. Please note carriage chargeswill not be refunded on returns where the item purchased matches thedescription of the product and has been delivered within the quoted time.
Special order items, bespoke or personalised items cannot be returned.
A restocking charge may apply to special order items or Heavy Equipment.
Please ensure you follow our returns procedure – in the first instance call ourreturns line on the local rate number 020 7613 3084 to obtain your returnauthorisation number and details on how and where to return your product.
You are entitled to claim a full refund if the goods that have been ordered arenot delivered within 30 days of purchase.
Complaints should be made in writing to: email@example.com or Euro Catering UK Ltd, 290-294, Hackney Road, LondonE2 7SJ.
All commercial products bought from Euro Catering UK Ltd have a minimum oneyear manufacturer’s warranty.
In the unlikely event that a product fails during its warranty period pleasecall 020 7613 3084 and we will arrange a manufacturers repair in line withtheir terms and conditions.